GENERAL TERMS AND CONDITIONS
PLEIQ - EDUCATIONAL RESOURCES WITH AUGMENTED REALITY
Effective Date: July 1, 2020
TERMS AND CONDITIONS
Welcome to PLEIQ - INTELLIGENT EDUCATIONAL RESOURCES WITH AUGMENTED REALITY (hereinafter, App or Service) mobile application developed by PleIQ Smart Toys SpA (hereinafter, PleIQ), a stock company incorporated in Chile, with registered office social in calle Merced 838 A 117, commune of Santiago, City of Santiago, Chile.
These Terms and Conditions (hereinafter "Conditions"), which may be modified over time, are applicable and regulate all direct or indirect products and services, available through the PLEIQ Mobile Application - EDUCATIONAL RESOURCES WITH AUGMENTED REALITY, which can be downloaded on computers, cell phones, tablets, and in general, on any type of device designed for this purpose, at through app stores ions, web pages, or any other means of downloads.
By accessing and using our products and services you agree to be legally bound by these Conditions, which establish a contractual relationship between you and PleIQ. This page, mobile application, Web platform, its content, structure, infrastructure and services are made available to you in accordance with the terms and conditions specified below.
Access and use of our services offered in this App is subject to the condition of accepting these conditions. The use of any of the products or services provided will be understood as acceptance. These Conditions expressly replace the agreements or commitments previously established with you. PleIQ may immediately terminate these Conditions or any of the Services with respect to you or, in general, stop offering or denying access to the Services or any part of them, at any time and for any reason.
< br> Supplementary and / or complementary Conditions may be applied to certain Services or Products, such as policies for an event, an activity, a social contingency or a particular promotion. These supplementary conditions will be communicated to you in relation to the applicable Services. The supplementary and / or complementary conditions will be established in addition to the Conditions, and will be considered part of them, for the purposes of the applicable Services or Products. The supplementary and / or complementary conditions will prevail over the Conditions in the event of a conflict with respect to the applicable Services.
PleIQ may modify the Conditions relating to these Products and Services when it deems it appropriate. The modifications will be understood to be valid, known, and therefore, will be applicable, from the exact date of update by PleIQ on this site, Mobile Application, Web Platform and / or in the specific Conditions of the promotion or particular event of which is concerned. The access or use that you make from that moment, will be understood as acceptance of the modifications published by PleIQ.
The collection and use that we make of personal information in relation to the Services and / or Products offered, will be in accordance with the provisions of the "PleIQ Smart Toys SpA Privacy Policy", available at https://pleiq.com/es/terms/ which is an integral part of these Conditions.
DEFINITIONS
⁃ “PleIQ”, “we”, “our” or “the company”: refers to “PleIQ Smart Toys SpA
⁃“ Web Platform ”: It is the web monitoring system designed by PleIQ for measuring the interactions and progress of the child in educational challenges within the mobile or desktop application.
⁃ "Application": It is the mobile application designed by PleIQ, which accompanies a physical product, which when used in set triggers augmented reality activities.
⁃ "User": He is the one who registers and creates a user account for the use of the mobile application and the web platform, who must be of legal age, have the capacity to contract, and will be responsible for supervising the use made of our products and services, and for managing the child's gaming profile.
⁃ "Profile": This is the child's personalized gaming account, created and supervised by the "User" that will allow you to play and use the mobile application in conjunction with the physical product.
⁃ Code: Es the serial located inside each one of PleIQ's physical products, and with which you will have access to the creation of the user account. Each code is unique and unrepeatable.
⁃ User Account: It is the account created by the “User” through which the “Application” and the “Web Platform” are accessed.
⁃ Caligrafix License : is the user account created from a code from the Caligrafix - PleIQ Smart Books line of interactive notebooks. Which has one (1) year of duration, counted from the moment of its activation.
⁃ Products and Services: Refers to all our products and / or services, physical and / or digital offered by PleIQ Smart Toys SpA.
OUR PRODUCTS AND SERVICES
PleIQ develops a set of educational products that use augmented reality to stimulate multiple intelligences in children, through the perfect combination of traditional products and digital technologies, reinventing the way of playing and learning. In addition, PleIQ offers a monitoring Web Platform, which will allow monitoring of children's learning through the progress of each intelligence or educational field of each product.
DEFINITIONS
⁃ PleIQ Home: It is an educational toy composed of a set of 8 cubes of letters, numbers and special symbols, which together with the App triggers 48 Augmented Reality experiences with 8 educational activity centers, accompanied by a monitoring web platform designed for parents and guardians. PleIQ Home, it can also be found in its PleIQ Paper and PleIQ Digital versions.
⁃ PleIQ School: is the monitoring web platform for PleIQ Home, PleIQ Paper and PleIQ Digital products, designed for educational institutions.
⁃ PleIQ Smart books: Refers to the Caligrafix + PleIQ line of interactive notebooks, and others, which include Augmented Reality activities through interaction with the PleIQ School Caligrafix application and web platform.
⁃ PleIQ School - Caligrafix: is the monitoring web platform for the interactive notebooks of the Caligrafix publishing house, designed for educational institutions.
The information presented in the Application and the Web Platform is based on the information that the user has provided and the use What is made of the Application, PleIQ does not guarantee that all the information is accurate, complete or correct, this being the sole responsibility of the User. PleIQ is not responsible for errors of any kind, for example, manifest and typographical errors, server interruptions or updates, repairs and maintenance of the Web Platform and Application; regarding inaccurate, misleading or false information, or lack of information.
ACCEPTANCE OF THESE TERMS
By clicking "accept" when registering to use our products and Services, You agree to be bound by these Terms and by the "Privacy and cookies policies of PleIQ Smart Toys SpA".
USER ACCOUNT
In order to make use of our Application and Web Platform in conjunction with our products, you must register and maintain an active User Account (hereinafter "Account"), which is personal and non-transferable. To obtain an Account you must be at least 18 years old or be a Legal person with a Unique Tax Role, and have the ability to contract, the account registration requires you to communicate certain personal information to PleIQ, so we may request some information such as : your name, address, email, date of birth, mobile phone number, as well as at least one valid payment method, among others. You agree to keep the information in your Account accurate, complete and up-to-date. Failure to keep your Account information accurate, complete, and up-to-date, including having an invalid or expired payment method, may result in your inability to access and use the Products and Services.
You are responsible for all activity that occurs on your Account and undertakes to keep your Account username and password secure and secret at all times. Unless PleIQ allows otherwise in writing, you can only have one Account.
Users guarantee and are exclusively responsible for the truthfulness, accuracy, validity and authenticity of all information provided, provided and / or registered on our Platform, and incorporated into your Account, committing to keep it duly updated. PleIQ is not responsible for the fact that said information is not truthful, exact and current.
REQUIREMENTS AND CONDUCT OF THE USER
To access all of its functions of the App, you must create a User Account. The holder of the User Account will be responsible for the creation of the child's gaming profile and must supervise and manage the use of his Account.
The user must be a person over 18 years of age, with the legal capacity to contract, and may not authorize third parties to Manage or supervise the use made of their Account.
The User may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Products and / or Services, and you may only use them for legitimate purposes, being strictly forbidden to use them directly or indirectly for illegal purposes.
ACCESS TO THE NETWORK AND DEVICES
You are responsible for obtaining access to the data network necessary to use the products and services. You agree that data and message rates and rates from your mobile network may apply if you access or use the Application or the Web Platform from a device or computer, and you will be responsible for such rates and rates. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Platform. PleIQ does not guarantee that the Application or the Web Platform will work on any particular hardware or device. PleIQ will publish on its page the characteristics of the possible equipment compatible with the application.
Regarding agreements with third parties, they will be informed of the hardware needs prior to the execution of said agreements. The entry you make to our site or the use you make of our products or services through third party applications or platforms will correspond to contractual relationships with third parties, for which PleIQ cannot be held responsible.
RESTRICTIONS
You may not: (i) withdraw any copyright, trademark or other proprietary notice from any part of the Web Platform and / or Application; (ii) reproduce, modify, prepare derivative works on / the content of the Web Platform or the Application, distribute, license, lease, resell, transfer, publicly display, publicly present, transmit, retransmit or otherwise exploit the Web Platform or the Application, except as expressly permitted by PleIQ; (iii) decompile, reverse engineer or disassemble the Web Platform or the Application, except as permitted by applicable law; (iv) link, mirror or frame any part of the Web Platform or the Application; (v) cause or launch any program or script in order to extract, index, analyze or otherwise perform data prospecting from any part of the Web Platform or the Application, overload or unduly block the operation and / or functionality of any appearance; or (vi) attempt to obtain unauthorized access or damage any aspect of the Web Platform or the Application or its related systems or networks.
LIMITATION OF LIABILITY
PLEIQ WILL NOT BE RESPONSIBLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE DAMAGES, INCLUDING CONSEQUENTIAL DAMAGES, LOSS PROFIT, NECESSARY DAMAGES, LOSS OF OPPORTUNITY, LOSS OF DATA, PHYSICAL INJURIES, PROPERTY DAMAGE, NOR IN ANY CONSEQUENTIAL ANY OF THE PRODUCTS AND SERVICES OFFERED, NOR EVEN IF PLEIQ HAS BEEN ADVISED OF SUCH RISKS OR DAMAGES. PLEIQ SHALL NOT BE LIABLE FOR A DELAY IN THE EFFECTIVE PROVISION OF THE CONTRACTED PRODUCT OR SERVICE.
THE LIMITATIONS IN THIS SECTION ARE NOT INTENDED TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
WARNING
Suggested for children from 3 years. The educational contents of the product are based on the educational curriculum approved by the Chilean Ministry of Education for Preschool (NT1, NT2) First Basic and Second Basic, and have been validated with preschool, differential and basic education educators. The activities and recommendations are designed by early childhood and basic education educators. Products designed, developed and manufactured by PleIQ are supplemental educational tools and are not substitutes for formal education. PleIQ suggests that parents, educators and representatives take into account and respect the suggestions on the use of mobile devices and the adequate exposure time in children, which are made by national and international pediatric medical institutions.
DISCLAIMER
In accordance with the limitations indicated in these terms and conditions, and to the extent permitted by Law, PleIQ, nor its directors, partners, employees, representatives, subsidiaries, subsidiaries, parent companies, affiliated companies, distributors, licensees, attorneys-in-fact and any related person, understood as such or established in article 100 of Law 18.045 of the Republic of Chile, is or will be liable to Users regarding: a) Loss or punitive, special, direct or indirect damages, losses of production, profits, income, contracts, as well as losses or damages of clients or reputation and loss of lawsuits; b) Errors related to the description of the information, including the information indicated in our Web Platform or Application, c) Losses, damages or costs (direct or indirect, consequential or punitive) that the User suffers, contracts or pays, arising or related the use, availability or delay of the Web Platform or Application; and / or d) In general, any type of damage, including in these emergent damages, moral damages and loss of profits, direct or indirect, consequential or punitive, that the User suffers either because of acts, errors, negligence, misconduct, professional deliberate, omissions, breaches, misrepresentation, objective tort liability, or (fully or partially) attributable to Suppliers (including among them their directors, partners, employees, representatives, subsidiaries, affiliates, parent companies, affiliated companies, distributors, licensees, proxies and any related person, understood as or established in article 100 of Law 18.045 of the Republic of Chile), whose products or services, directly or indirectly, are available, offered or promotions, on or through the Platform, including any cancellation (partial or total), strike, force majeure, or other event beyond the control of PleIQ.
ARBITRATION
Unless otherwise specified here, these Conditions shall be governed and interpreted exclusively by virtue of Chilean law, excluding its rules on conflict of laws. The Vienna Convention on Contracts for the International Sale of Goods of 1980 (CISG) will not apply. Any dispute, conflict, claim or controversy, of whatever type, that results from these Conditions or that is related to a large extent with them, including those related to their validity, interpretation and enforceability (any "Dispute"), must necessarily be submitted to mediation procedures under the Mediation Regulations of the International Chamber of Commerce (“ICC Mediation Regulations”). If said dispute is not resolved within a period of sixty (60) days from the date on which the request for mediation is formalized under the ICC Mediation Rules, reference will be made to said dispute and will be resolved by an arbitrator arbitrator. . The arbitrator will be appointed by common agreement of the parties, and, in the absence of this agreement, will be appointed by the Ordinary Justice. In this case, the arbitrator will have the quality of mixed arbitrator, that is, an arbitrator regarding the procedure and the law regarding the ruling. The designation must fall on a person who has served as tenured professor of the chairs of civil law or commercial law of the law schools of the University of Chile or the Pontificia Universidad Católica de Chile for at least two full years .
The language of mediation and / or arbitration will be Spanish. The existence and content of the mediation and arbitration procedures, including the documents and reports submitted by the parties, the correspondence between the parties, the correspondence of the mediator, the requests and the awards issued by the sole arbitrator must remain strictly confidential and They must not be disclosed to any third party without the express written consent of the other party, unless: (i) the disclosure to the third party is reasonably necessary to carry out the mediation or arbitration procedure; and (ii) the third party unconditionally agrees in writing to be bound by the obligation of confidentiality stipulated in this document.
NOTIFICATIONS
PleIQ may formally notify by means of a general notification through its Services, or through an email sent to the email address in your Account. You may notify PleIQ by written communication by certified letter sent by a notary public to PleIQ's address at Merced 838 A 117, Santiago, Metropolitan Region, Chile.
GENERAL PROVISIONS
All the material contained in these pages, the Application and the Web Platform belong to PleIQ Smart Toys SpA.
The reproduction and total or partial sale of our products and services is prohibited without prior authorization.
< br> You may not assign or transfer these Conditions, in whole or in part, without the prior written consent of PleIQ. You consent to PleIQ to assign or transfer these Terms, in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of PleIQ's capital, business or assets; or (iii) a successor by merger. If any provision of these Conditions is considered illegal, null or unenforceable, either in whole or in part, in accordance with any legislation, said provision or part of it will be considered not to be part of these Conditions, Therefore the legality, validity and enforceability of the rest of the provisions of these Conditions will not be affected. In that case, the parties must replace said illegal, null or unenforceable provision, in whole or in part by a legal, valid and enforceable provision that has, as far as possible, an effect similar to that of the illegal, null provision. or unenforceable, given the contents and purpose of these Conditions. These Conditions constitute the entire contract and the understanding between the parties in relation to the object and replaces and replaces all previous or contemporary contracts or agreements in relation to said object. In these Conditions, the words "included / a / os / as" and "includes / n" mean "included, in a merely illustrative and non-exhaustive way".
OTHER PROVISIONS < br> Queries of any kind, or claims for any concept, should be sent to the designated email address of PleIQ. Visit the PleIQ website at https://www.pleiq.com to obtain the designated addresses and additional information or contact us through the following emails:
General Queries: hola@pleiq.com < br> Technical Queries: soporte@pleiq.com
Administrative Queries: contabilidad@pleiq.com
PLEIQ - EDUCATIONAL RESOURCES WITH AUGMENTED REALITY
Effective Date: July 1, 2020
TERMS AND CONDITIONS
Welcome to PLEIQ - INTELLIGENT EDUCATIONAL RESOURCES WITH AUGMENTED REALITY (hereinafter, App or Service) mobile application developed by PleIQ Smart Toys SpA (hereinafter, PleIQ), a stock company incorporated in Chile, with registered office social in calle Merced 838 A 117, commune of Santiago, City of Santiago, Chile.
These Terms and Conditions (hereinafter "Conditions"), which may be modified over time, are applicable and regulate all direct or indirect products and services, available through the PLEIQ Mobile Application - EDUCATIONAL RESOURCES WITH AUGMENTED REALITY, which can be downloaded on computers, cell phones, tablets, and in general, on any type of device designed for this purpose, at through app stores ions, web pages, or any other means of downloads.
By accessing and using our products and services you agree to be legally bound by these Conditions, which establish a contractual relationship between you and PleIQ. This page, mobile application, Web platform, its content, structure, infrastructure and services are made available to you in accordance with the terms and conditions specified below.
Access and use of our services offered in this App is subject to the condition of accepting these conditions. The use of any of the products or services provided will be understood as acceptance. These Conditions expressly replace the agreements or commitments previously established with you. PleIQ may immediately terminate these Conditions or any of the Services with respect to you or, in general, stop offering or denying access to the Services or any part of them, at any time and for any reason.
< br> Supplementary and / or complementary Conditions may be applied to certain Services or Products, such as policies for an event, an activity, a social contingency or a particular promotion. These supplementary conditions will be communicated to you in relation to the applicable Services. The supplementary and / or complementary conditions will be established in addition to the Conditions, and will be considered part of them, for the purposes of the applicable Services or Products. The supplementary and / or complementary conditions will prevail over the Conditions in the event of a conflict with respect to the applicable Services.
PleIQ may modify the Conditions relating to these Products and Services when it deems it appropriate. The modifications will be understood to be valid, known, and therefore, will be applicable, from the exact date of update by PleIQ on this site, Mobile Application, Web Platform and / or in the specific Conditions of the promotion or particular event of which is concerned. The access or use that you make from that moment, will be understood as acceptance of the modifications published by PleIQ.
The collection and use that we make of personal information in relation to the Services and / or Products offered, will be in accordance with the provisions of the "PleIQ Smart Toys SpA Privacy Policy", available at https://pleiq.com/es/terms/ which is an integral part of these Conditions.
DEFINITIONS
⁃ “PleIQ”, “we”, “our” or “the company”: refers to “PleIQ Smart Toys SpA
⁃“ Web Platform ”: It is the web monitoring system designed by PleIQ for measuring the interactions and progress of the child in educational challenges within the mobile or desktop application.
⁃ "Application": It is the mobile application designed by PleIQ, which accompanies a physical product, which when used in set triggers augmented reality activities.
⁃ "User": He is the one who registers and creates a user account for the use of the mobile application and the web platform, who must be of legal age, have the capacity to contract, and will be responsible for supervising the use made of our products and services, and for managing the child's gaming profile.
⁃ "Profile": This is the child's personalized gaming account, created and supervised by the "User" that will allow you to play and use the mobile application in conjunction with the physical product.
⁃ Code: Es the serial located inside each one of PleIQ's physical products, and with which you will have access to the creation of the user account. Each code is unique and unrepeatable.
⁃ User Account: It is the account created by the “User” through which the “Application” and the “Web Platform” are accessed.
⁃ Caligrafix License : is the user account created from a code from the Caligrafix - PleIQ Smart Books line of interactive notebooks. Which has one (1) year of duration, counted from the moment of its activation.
⁃ Products and Services: Refers to all our products and / or services, physical and / or digital offered by PleIQ Smart Toys SpA.
OUR PRODUCTS AND SERVICES
PleIQ develops a set of educational products that use augmented reality to stimulate multiple intelligences in children, through the perfect combination of traditional products and digital technologies, reinventing the way of playing and learning. In addition, PleIQ offers a monitoring Web Platform, which will allow monitoring of children's learning through the progress of each intelligence or educational field of each product.
DEFINITIONS
⁃ PleIQ Home: It is an educational toy composed of a set of 8 cubes of letters, numbers and special symbols, which together with the App triggers 48 Augmented Reality experiences with 8 educational activity centers, accompanied by a monitoring web platform designed for parents and guardians. PleIQ Home, it can also be found in its PleIQ Paper and PleIQ Digital versions.
⁃ PleIQ School: is the monitoring web platform for PleIQ Home, PleIQ Paper and PleIQ Digital products, designed for educational institutions.
⁃ PleIQ Smart books: Refers to the Caligrafix + PleIQ line of interactive notebooks, and others, which include Augmented Reality activities through interaction with the PleIQ School Caligrafix application and web platform.
⁃ PleIQ School - Caligrafix: is the monitoring web platform for the interactive notebooks of the Caligrafix publishing house, designed for educational institutions.
The information presented in the Application and the Web Platform is based on the information that the user has provided and the use What is made of the Application, PleIQ does not guarantee that all the information is accurate, complete or correct, this being the sole responsibility of the User. PleIQ is not responsible for errors of any kind, for example, manifest and typographical errors, server interruptions or updates, repairs and maintenance of the Web Platform and Application; regarding inaccurate, misleading or false information, or lack of information.
ACCEPTANCE OF THESE TERMS
By clicking "accept" when registering to use our products and Services, You agree to be bound by these Terms and by the "Privacy and cookies policies of PleIQ Smart Toys SpA".
USER ACCOUNT
In order to make use of our Application and Web Platform in conjunction with our products, you must register and maintain an active User Account (hereinafter "Account"), which is personal and non-transferable. To obtain an Account you must be at least 18 years old or be a Legal person with a Unique Tax Role, and have the ability to contract, the account registration requires you to communicate certain personal information to PleIQ, so we may request some information such as : your name, address, email, date of birth, mobile phone number, as well as at least one valid payment method, among others. You agree to keep the information in your Account accurate, complete and up-to-date. Failure to keep your Account information accurate, complete, and up-to-date, including having an invalid or expired payment method, may result in your inability to access and use the Products and Services.
You are responsible for all activity that occurs on your Account and undertakes to keep your Account username and password secure and secret at all times. Unless PleIQ allows otherwise in writing, you can only have one Account.
Users guarantee and are exclusively responsible for the truthfulness, accuracy, validity and authenticity of all information provided, provided and / or registered on our Platform, and incorporated into your Account, committing to keep it duly updated. PleIQ is not responsible for the fact that said information is not truthful, exact and current.
REQUIREMENTS AND CONDUCT OF THE USER
To access all of its functions of the App, you must create a User Account. The holder of the User Account will be responsible for the creation of the child's gaming profile and must supervise and manage the use of his Account.
The user must be a person over 18 years of age, with the legal capacity to contract, and may not authorize third parties to Manage or supervise the use made of their Account.
The User may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Products and / or Services, and you may only use them for legitimate purposes, being strictly forbidden to use them directly or indirectly for illegal purposes.
ACCESS TO THE NETWORK AND DEVICES
You are responsible for obtaining access to the data network necessary to use the products and services. You agree that data and message rates and rates from your mobile network may apply if you access or use the Application or the Web Platform from a device or computer, and you will be responsible for such rates and rates. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Platform. PleIQ does not guarantee that the Application or the Web Platform will work on any particular hardware or device. PleIQ will publish on its page the characteristics of the possible equipment compatible with the application.
Regarding agreements with third parties, they will be informed of the hardware needs prior to the execution of said agreements. The entry you make to our site or the use you make of our products or services through third party applications or platforms will correspond to contractual relationships with third parties, for which PleIQ cannot be held responsible.
RESTRICTIONS
You may not: (i) withdraw any copyright, trademark or other proprietary notice from any part of the Web Platform and / or Application; (ii) reproduce, modify, prepare derivative works on / the content of the Web Platform or the Application, distribute, license, lease, resell, transfer, publicly display, publicly present, transmit, retransmit or otherwise exploit the Web Platform or the Application, except as expressly permitted by PleIQ; (iii) decompile, reverse engineer or disassemble the Web Platform or the Application, except as permitted by applicable law; (iv) link, mirror or frame any part of the Web Platform or the Application; (v) cause or launch any program or script in order to extract, index, analyze or otherwise perform data prospecting from any part of the Web Platform or the Application, overload or unduly block the operation and / or functionality of any appearance; or (vi) attempt to obtain unauthorized access or damage any aspect of the Web Platform or the Application or its related systems or networks.
LIMITATION OF LIABILITY
PLEIQ WILL NOT BE RESPONSIBLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE DAMAGES, INCLUDING CONSEQUENTIAL DAMAGES, LOSS PROFIT, NECESSARY DAMAGES, LOSS OF OPPORTUNITY, LOSS OF DATA, PHYSICAL INJURIES, PROPERTY DAMAGE, NOR IN ANY CONSEQUENTIAL ANY OF THE PRODUCTS AND SERVICES OFFERED, NOR EVEN IF PLEIQ HAS BEEN ADVISED OF SUCH RISKS OR DAMAGES. PLEIQ SHALL NOT BE LIABLE FOR A DELAY IN THE EFFECTIVE PROVISION OF THE CONTRACTED PRODUCT OR SERVICE.
THE LIMITATIONS IN THIS SECTION ARE NOT INTENDED TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
WARNING
Suggested for children from 3 years. The educational contents of the product are based on the educational curriculum approved by the Chilean Ministry of Education for Preschool (NT1, NT2) First Basic and Second Basic, and have been validated with preschool, differential and basic education educators. The activities and recommendations are designed by early childhood and basic education educators. Products designed, developed and manufactured by PleIQ are supplemental educational tools and are not substitutes for formal education. PleIQ suggests that parents, educators and representatives take into account and respect the suggestions on the use of mobile devices and the adequate exposure time in children, which are made by national and international pediatric medical institutions.
DISCLAIMER
In accordance with the limitations indicated in these terms and conditions, and to the extent permitted by Law, PleIQ, nor its directors, partners, employees, representatives, subsidiaries, subsidiaries, parent companies, affiliated companies, distributors, licensees, attorneys-in-fact and any related person, understood as such or established in article 100 of Law 18.045 of the Republic of Chile, is or will be liable to Users regarding: a) Loss or punitive, special, direct or indirect damages, losses of production, profits, income, contracts, as well as losses or damages of clients or reputation and loss of lawsuits; b) Errors related to the description of the information, including the information indicated in our Web Platform or Application, c) Losses, damages or costs (direct or indirect, consequential or punitive) that the User suffers, contracts or pays, arising or related the use, availability or delay of the Web Platform or Application; and / or d) In general, any type of damage, including in these emergent damages, moral damages and loss of profits, direct or indirect, consequential or punitive, that the User suffers either because of acts, errors, negligence, misconduct, professional deliberate, omissions, breaches, misrepresentation, objective tort liability, or (fully or partially) attributable to Suppliers (including among them their directors, partners, employees, representatives, subsidiaries, affiliates, parent companies, affiliated companies, distributors, licensees, proxies and any related person, understood as or established in article 100 of Law 18.045 of the Republic of Chile), whose products or services, directly or indirectly, are available, offered or promotions, on or through the Platform, including any cancellation (partial or total), strike, force majeure, or other event beyond the control of PleIQ.
ARBITRATION
Unless otherwise specified here, these Conditions shall be governed and interpreted exclusively by virtue of Chilean law, excluding its rules on conflict of laws. The Vienna Convention on Contracts for the International Sale of Goods of 1980 (CISG) will not apply. Any dispute, conflict, claim or controversy, of whatever type, that results from these Conditions or that is related to a large extent with them, including those related to their validity, interpretation and enforceability (any "Dispute"), must necessarily be submitted to mediation procedures under the Mediation Regulations of the International Chamber of Commerce (“ICC Mediation Regulations”). If said dispute is not resolved within a period of sixty (60) days from the date on which the request for mediation is formalized under the ICC Mediation Rules, reference will be made to said dispute and will be resolved by an arbitrator arbitrator. . The arbitrator will be appointed by common agreement of the parties, and, in the absence of this agreement, will be appointed by the Ordinary Justice. In this case, the arbitrator will have the quality of mixed arbitrator, that is, an arbitrator regarding the procedure and the law regarding the ruling. The designation must fall on a person who has served as tenured professor of the chairs of civil law or commercial law of the law schools of the University of Chile or the Pontificia Universidad Católica de Chile for at least two full years .
The language of mediation and / or arbitration will be Spanish. The existence and content of the mediation and arbitration procedures, including the documents and reports submitted by the parties, the correspondence between the parties, the correspondence of the mediator, the requests and the awards issued by the sole arbitrator must remain strictly confidential and They must not be disclosed to any third party without the express written consent of the other party, unless: (i) the disclosure to the third party is reasonably necessary to carry out the mediation or arbitration procedure; and (ii) the third party unconditionally agrees in writing to be bound by the obligation of confidentiality stipulated in this document.
NOTIFICATIONS
PleIQ may formally notify by means of a general notification through its Services, or through an email sent to the email address in your Account. You may notify PleIQ by written communication by certified letter sent by a notary public to PleIQ's address at Merced 838 A 117, Santiago, Metropolitan Region, Chile.
GENERAL PROVISIONS
All the material contained in these pages, the Application and the Web Platform belong to PleIQ Smart Toys SpA.
The reproduction and total or partial sale of our products and services is prohibited without prior authorization.
< br> You may not assign or transfer these Conditions, in whole or in part, without the prior written consent of PleIQ. You consent to PleIQ to assign or transfer these Terms, in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of PleIQ's capital, business or assets; or (iii) a successor by merger. If any provision of these Conditions is considered illegal, null or unenforceable, either in whole or in part, in accordance with any legislation, said provision or part of it will be considered not to be part of these Conditions, Therefore the legality, validity and enforceability of the rest of the provisions of these Conditions will not be affected. In that case, the parties must replace said illegal, null or unenforceable provision, in whole or in part by a legal, valid and enforceable provision that has, as far as possible, an effect similar to that of the illegal, null provision. or unenforceable, given the contents and purpose of these Conditions. These Conditions constitute the entire contract and the understanding between the parties in relation to the object and replaces and replaces all previous or contemporary contracts or agreements in relation to said object. In these Conditions, the words "included / a / os / as" and "includes / n" mean "included, in a merely illustrative and non-exhaustive way".
OTHER PROVISIONS < br> Queries of any kind, or claims for any concept, should be sent to the designated email address of PleIQ. Visit the PleIQ website at https://www.pleiq.com to obtain the designated addresses and additional information or contact us through the following emails:
General Queries: hola@pleiq.com < br> Technical Queries: soporte@pleiq.com
Administrative Queries: contabilidad@pleiq.com
PPRIVACY POLICIES OF PLEIQ SMART TOYS SPA
Effective Date: July 1st, 2020
These regulations come into force from the moment in which any person downloads , has access and / or makes use of our website, mobile applications or products; and describes how we use and process your personal information. You will also find our contact information, in order to clarify any doubts in this regard.
The privacy of the information of our suppliers and users is of the utmost importance for PleIQ Smart Toys SpA (hereinafter "PleIQ"), reason for which we take the necessary safeguards and precautions to take care of your information. As a normal part of our activity and the services we provide, since we collect and in some exceptional cases we disclose total or partial information from the Users of our Web Platform and Application.
PleIQ can modify these privacy policies without prior notice notice, therefore, it is recommended that you review them regularly. If you do not agree with these privacy policies, you should not continue using our products and services.
The products and services offered by PleIQ require the creation of an account for the use of the web platform and mobile applications. User, which must be created and managed by people who have the legal capacity to contract, and who will be responsible for supervising the use that is given to the profiles of said accounts. For all purposes, in this instrument, the terms defined in "PleIQ Smart Toys General Terms and Conditions" shall be understood according to said definitions.
USER PRIVACY
PleIQ collects certain information about its users and their respective profiles, from the Web Platform and / or Application, which is why, when registering and / or browsing the Platform and / or Application , the user or visitor, gives their consent for their personal information to be used in accordance with the policies described below. This document is an integral part of the "General Terms and Conditions of PleIQ Smart Toys SpA".
When visiting, browsing and / or registering on our Web Platform and / or Application, even if you do not buy any of our products, we may collect certain information such as your IP address, browser you use and information about your computer's operating system, location, and others. If you use a mobile device, we may also collect data that identifies you. In turn, when you register on our Web Platform and / or Application, you must enter the data requested, such as name, addresses, emails, telephone numbers, payment information, and other required documents. Users guarantee and are exclusively responsible for the veracity, accuracy, validity and authenticity of all information provided, facilitated and / or registered in our Web Platform and / or Application, committing to keep it duly updated.
Even though delete any game profile, and / or user registration data, and without prejudice to modifications and / or updates made to the information provided and / or registered, and even in cases where the user closes their account; PleIQ may keep all present and past information, for the purposes it deems pertinent, without this establishing any relationship between the use information that will be part of the statistics and the personal data of the user account that generated it, all in accordance with the Rules of "General Terms and Conditions of PleIQ Smart Toys SpA" and Privacy, such as for security reasons, resolution and / or clarification of conflicts, disputes or claims, detection and solution of problems, and even for legal reasons.
PLAYER PRIVACY
Notwithstanding that the user must necessarily be a person of legal age, who has the capacity to contract, and who will be responsible for the use and supervision of the use made of gaming profiles, our product is designed to be used by children, so when creating a gaming profile within your user account, you will be asked for a name and age of the player.
This information will be used by PleIQ in order to adapt the level of difficulty and the different sections of the game.
PleIQ will collect all the information on the use of the mobile application, which is transmitted securely to the monitoring Web Platform Through our servers, located in the US, the transfer of information to the platform allows making reports and personalized recommendations to the responsible users and profile administrators about the interactions and evolution of the gaming profile of each child.
PleIQ on the other hand, will be able to carry out internal studies on the evolution of the players within the specific profiles, in order to generate reports and global studies on the use of the product. all the information related to the use of the application and regarding each specific profile, and you hereby expressly give your authorization and accept the terms and privacy in all its parts.
PleIQ will not deliver personal information requested to the user or players, such as their name, address or telephone number, to third parties outside of PleIQ, its subsidiaries or associates, or institutions that use our products under the PleIQ School agreement, but will only use it for the Purposes that it unilaterally deems necessary and pertinent of the information that is collected regarding the use of user accounts and gaming profiles, such as, for example, their advancement, evolution or progress, their main skills, among others.
< strong> INFORMATION
In order to use PleIQ's products and services, whoever uses our Web Platform and / or Application must Register as a User, providing PleIQ with a series of personal and commercial data, hereinafter “Personal Information ”, Being the User the sole and exclusive responsible for the veracity, accuracy, validity and authenticity of all information registered on the Web Platform and / or Application. Within the information that will be requested, PleIQ may require, collect and store: nicknames or pseudonyms to operate on the Platform and / or Application, name or company name, identity card number or unique Tax Role, telephone numbers, addresses, email , current powers of attorney, current account and / or credit card details, etc.
The Users authorize and give their consent for PleIQ to have permanent access, to all the information contained in their account, in the Application, in the Web Platform, including information regarding contacts, interests, searches carried out, messages, audiovisual content, images, and in general all Personal Information and information generated, used and content housed in your User Account.
Users registered in the Web Platform and / or Application, may request the cancellation or closure of their registration and / or closure and / or deletion of your account. Notwithstanding the foregoing, and as already indicated, PleIQ may keep all current and past information, for the purposes it deems pertinent, in accordance with the rules of "General Terms and Conditions of PleIQ Smart Toys SpA" and "Privacy", such as for security reasons, resolution and / or clarification of conflicts, disputes or claims, detection and solution of problems, and even for legal reasons.
The Users give their consent and expressly authorize PleIQ, to collect and store automatically, and without prior request, information about the activity of the Users, such as, for example, and without the following statement being exhaustive or limiting, the URL from which they come, which URL they access next, which browser they are using, IP addresses, pages visited, searches carried out, publications, purchases, sales, ratings and replies entered, messages in forums, contact lists, telephone numbers, emails, etc. it was. Visitors and Users expressly declare that they have authorization to deliver all the information referred to.
USE OF PERSONAL INFORMATION
Personal Information, and in general all information collected by PleIQ, may be shared by PleIQ with third parties, with the following purpose:
⁃ In the event of judicial requirements or that the law allows or requires, or if it is strictly necessary to prevent, detect or prosecute fraud and criminal acts; PleIQ may share all types of information that it has collected or received, including Personal Information, with the relevant agencies, entities, institutions and government authorities. PleIQ may, without prior judicial requirement, or authorization from Users, and upon suspicion by any of its partners, directors, workers and dependents in general, or any of the Outsourcing Companies; of the presence and / or configuration of an illegal act, make the pertinent complaints and deliver the information related to the case. In turn, PleIQ may provide all types of information that it has collected or received, including Personal Information, to entities that intervene in the resolution of conflicts such as: Insurance Companies, Mediators and / or Private Arbitrators, etc.
INFORMATION STORAGE
PleIQ Smart Toys SpA complies with all applicable regulations regarding security measures applicable to Personal Information, using for these purposes the industry standards regarding protection of the confidentiality of your Personal Information, including, but not limited to, firewalls, Secure Socket Layers ("SSL") and protection against spurious request attacks. You can verify the security of your connection by looking at the address bar in your Browser window. When accessing a server protected by SSL, the first characters of the address will change from “http” to “https”. Notwithstanding the foregoing, and although PleIQ Smart Toys SpA employs the necessary measures to protect the security and confidentiality of Personal Information, perfect security does not exist on the Internet, so PleIQ Smart Toys SpA is not responsible for illegal interceptions or violation of its systems or databases by unauthorized persons, nor the improper use of the information obtained by those means.
We use reasonable security methods to protect the data that resides on our servers. However, no security system is impenetrable; Due to this, we cannot guarantee the absolute security of our servers. It is also possible that the information you provide us may be intercepted during data transmission.
Every time you provide PLEIQ SMART TOYS SPA with sensitive information, PLEIQ SMART TOYS SPA will take commercially reasonable measures to protect such information and establish a secure connection with our Web Browser.
To help you protect your PLEIQ SMART TOYS SPA account information, please keep your password safe. Your password will be stored in our system in an encrypted form as PLEIQ SMART TOYS SPA knows that your privacy is very important. PLEIQ SMART TOYS SPA will generate a link to create your new password in case you forget it, and will send it to your email. This will not affect your profile in any way. Also, we recommend that you do not share your password with anyone. You are responsible for keeping your password and your PLEIQ SMART TOYS SPA account information secret.
The Privacy Policy of PLEIQ SMART TOYS SPA does not extend to anything inherent in the operation of the Internet, therefore neither to anything beyond the control of PLEIQ SMART TOYS SPA, and will not apply in any way contrary to the law or to the government regulations.
SPAM
PLEIQ SMART TOYS SPA does not accept or tolerate conduct considered "spamming", either by Users, and in general any visitor to the Application, the Web or Social Networks, be it carried out anyway. The indiscriminate sending of messages of any nature is absolutely prohibited.
PLEIQ SMART TOYS SPA may suspend, disable and / or temporarily or permanently close the profiles of those users who violate this policy.
COPPA
In accordance with the requirements of COPPA, in any site or application aimed at children, or in any case in which we ask the user's age and determine that the child is 13 years old or less, we will have to ask the consent of the parents or legal representatives through email before collecting any personal information from the child. If you believe that your child is participating in an activity that collects personal information and you as a parent and / or legal representative have not received an email from the Company notifying about the request for your consent, please do not hesitate to contact us. via hola@pleiq.com
At any time, parents or guardians may revoke consent that allows us to collect more personal information from their children in connection with a user account or particular services administered by the Company. Similarly, they may request that we delete from our records the personal information that we have collected in relation to the account associated with the Course. Please note that a request to delete data records could result in the termination of an account, user license, or other service administered by PleIQ Smart Toys SpA.
In any request for information to the Company, Please include the parent's email address, ID, and phone number. To protect the privacy and safety of children, we will take reasonable steps to verify the identity of parents and / or legal representatives before granting access to any personal information.
CONTACT
For any clarification regarding these regulations, and in general the regulations governing the products and services provided by PleIQ and our Web Platform and / or Application, as well as regarding your Personal Information, you can send us an email Indicating in detail the reason for your communication to the following emails:
General inquiries: hola@pleiq.com
Technical Queries: soporte@pleiq.com
Administrative Queries: contabilidad@pleiq.com
Effective Date: July 1st, 2020
These regulations come into force from the moment in which any person downloads , has access and / or makes use of our website, mobile applications or products; and describes how we use and process your personal information. You will also find our contact information, in order to clarify any doubts in this regard.
The privacy of the information of our suppliers and users is of the utmost importance for PleIQ Smart Toys SpA (hereinafter "PleIQ"), reason for which we take the necessary safeguards and precautions to take care of your information. As a normal part of our activity and the services we provide, since we collect and in some exceptional cases we disclose total or partial information from the Users of our Web Platform and Application.
PleIQ can modify these privacy policies without prior notice notice, therefore, it is recommended that you review them regularly. If you do not agree with these privacy policies, you should not continue using our products and services.
The products and services offered by PleIQ require the creation of an account for the use of the web platform and mobile applications. User, which must be created and managed by people who have the legal capacity to contract, and who will be responsible for supervising the use that is given to the profiles of said accounts. For all purposes, in this instrument, the terms defined in "PleIQ Smart Toys General Terms and Conditions" shall be understood according to said definitions.
USER PRIVACY
PleIQ collects certain information about its users and their respective profiles, from the Web Platform and / or Application, which is why, when registering and / or browsing the Platform and / or Application , the user or visitor, gives their consent for their personal information to be used in accordance with the policies described below. This document is an integral part of the "General Terms and Conditions of PleIQ Smart Toys SpA".
When visiting, browsing and / or registering on our Web Platform and / or Application, even if you do not buy any of our products, we may collect certain information such as your IP address, browser you use and information about your computer's operating system, location, and others. If you use a mobile device, we may also collect data that identifies you. In turn, when you register on our Web Platform and / or Application, you must enter the data requested, such as name, addresses, emails, telephone numbers, payment information, and other required documents. Users guarantee and are exclusively responsible for the veracity, accuracy, validity and authenticity of all information provided, facilitated and / or registered in our Web Platform and / or Application, committing to keep it duly updated.
Even though delete any game profile, and / or user registration data, and without prejudice to modifications and / or updates made to the information provided and / or registered, and even in cases where the user closes their account; PleIQ may keep all present and past information, for the purposes it deems pertinent, without this establishing any relationship between the use information that will be part of the statistics and the personal data of the user account that generated it, all in accordance with the Rules of "General Terms and Conditions of PleIQ Smart Toys SpA" and Privacy, such as for security reasons, resolution and / or clarification of conflicts, disputes or claims, detection and solution of problems, and even for legal reasons.
PLAYER PRIVACY
Notwithstanding that the user must necessarily be a person of legal age, who has the capacity to contract, and who will be responsible for the use and supervision of the use made of gaming profiles, our product is designed to be used by children, so when creating a gaming profile within your user account, you will be asked for a name and age of the player.
This information will be used by PleIQ in order to adapt the level of difficulty and the different sections of the game.
PleIQ will collect all the information on the use of the mobile application, which is transmitted securely to the monitoring Web Platform Through our servers, located in the US, the transfer of information to the platform allows making reports and personalized recommendations to the responsible users and profile administrators about the interactions and evolution of the gaming profile of each child.
PleIQ on the other hand, will be able to carry out internal studies on the evolution of the players within the specific profiles, in order to generate reports and global studies on the use of the product. all the information related to the use of the application and regarding each specific profile, and you hereby expressly give your authorization and accept the terms and privacy in all its parts.
PleIQ will not deliver personal information requested to the user or players, such as their name, address or telephone number, to third parties outside of PleIQ, its subsidiaries or associates, or institutions that use our products under the PleIQ School agreement, but will only use it for the Purposes that it unilaterally deems necessary and pertinent of the information that is collected regarding the use of user accounts and gaming profiles, such as, for example, their advancement, evolution or progress, their main skills, among others.
< strong> INFORMATION
In order to use PleIQ's products and services, whoever uses our Web Platform and / or Application must Register as a User, providing PleIQ with a series of personal and commercial data, hereinafter “Personal Information ”, Being the User the sole and exclusive responsible for the veracity, accuracy, validity and authenticity of all information registered on the Web Platform and / or Application. Within the information that will be requested, PleIQ may require, collect and store: nicknames or pseudonyms to operate on the Platform and / or Application, name or company name, identity card number or unique Tax Role, telephone numbers, addresses, email , current powers of attorney, current account and / or credit card details, etc.
The Users authorize and give their consent for PleIQ to have permanent access, to all the information contained in their account, in the Application, in the Web Platform, including information regarding contacts, interests, searches carried out, messages, audiovisual content, images, and in general all Personal Information and information generated, used and content housed in your User Account.
Users registered in the Web Platform and / or Application, may request the cancellation or closure of their registration and / or closure and / or deletion of your account. Notwithstanding the foregoing, and as already indicated, PleIQ may keep all current and past information, for the purposes it deems pertinent, in accordance with the rules of "General Terms and Conditions of PleIQ Smart Toys SpA" and "Privacy", such as for security reasons, resolution and / or clarification of conflicts, disputes or claims, detection and solution of problems, and even for legal reasons.
The Users give their consent and expressly authorize PleIQ, to collect and store automatically, and without prior request, information about the activity of the Users, such as, for example, and without the following statement being exhaustive or limiting, the URL from which they come, which URL they access next, which browser they are using, IP addresses, pages visited, searches carried out, publications, purchases, sales, ratings and replies entered, messages in forums, contact lists, telephone numbers, emails, etc. it was. Visitors and Users expressly declare that they have authorization to deliver all the information referred to.
USE OF PERSONAL INFORMATION
Personal Information, and in general all information collected by PleIQ, may be shared by PleIQ with third parties, with the following purpose:
⁃ In the event of judicial requirements or that the law allows or requires, or if it is strictly necessary to prevent, detect or prosecute fraud and criminal acts; PleIQ may share all types of information that it has collected or received, including Personal Information, with the relevant agencies, entities, institutions and government authorities. PleIQ may, without prior judicial requirement, or authorization from Users, and upon suspicion by any of its partners, directors, workers and dependents in general, or any of the Outsourcing Companies; of the presence and / or configuration of an illegal act, make the pertinent complaints and deliver the information related to the case. In turn, PleIQ may provide all types of information that it has collected or received, including Personal Information, to entities that intervene in the resolution of conflicts such as: Insurance Companies, Mediators and / or Private Arbitrators, etc.
INFORMATION STORAGE
PleIQ Smart Toys SpA complies with all applicable regulations regarding security measures applicable to Personal Information, using for these purposes the industry standards regarding protection of the confidentiality of your Personal Information, including, but not limited to, firewalls, Secure Socket Layers ("SSL") and protection against spurious request attacks. You can verify the security of your connection by looking at the address bar in your Browser window. When accessing a server protected by SSL, the first characters of the address will change from “http” to “https”. Notwithstanding the foregoing, and although PleIQ Smart Toys SpA employs the necessary measures to protect the security and confidentiality of Personal Information, perfect security does not exist on the Internet, so PleIQ Smart Toys SpA is not responsible for illegal interceptions or violation of its systems or databases by unauthorized persons, nor the improper use of the information obtained by those means.
We use reasonable security methods to protect the data that resides on our servers. However, no security system is impenetrable; Due to this, we cannot guarantee the absolute security of our servers. It is also possible that the information you provide us may be intercepted during data transmission.
Every time you provide PLEIQ SMART TOYS SPA with sensitive information, PLEIQ SMART TOYS SPA will take commercially reasonable measures to protect such information and establish a secure connection with our Web Browser.
To help you protect your PLEIQ SMART TOYS SPA account information, please keep your password safe. Your password will be stored in our system in an encrypted form as PLEIQ SMART TOYS SPA knows that your privacy is very important. PLEIQ SMART TOYS SPA will generate a link to create your new password in case you forget it, and will send it to your email. This will not affect your profile in any way. Also, we recommend that you do not share your password with anyone. You are responsible for keeping your password and your PLEIQ SMART TOYS SPA account information secret.
The Privacy Policy of PLEIQ SMART TOYS SPA does not extend to anything inherent in the operation of the Internet, therefore neither to anything beyond the control of PLEIQ SMART TOYS SPA, and will not apply in any way contrary to the law or to the government regulations.
SPAM
PLEIQ SMART TOYS SPA does not accept or tolerate conduct considered "spamming", either by Users, and in general any visitor to the Application, the Web or Social Networks, be it carried out anyway. The indiscriminate sending of messages of any nature is absolutely prohibited.
PLEIQ SMART TOYS SPA may suspend, disable and / or temporarily or permanently close the profiles of those users who violate this policy.
COPPA
In accordance with the requirements of COPPA, in any site or application aimed at children, or in any case in which we ask the user's age and determine that the child is 13 years old or less, we will have to ask the consent of the parents or legal representatives through email before collecting any personal information from the child. If you believe that your child is participating in an activity that collects personal information and you as a parent and / or legal representative have not received an email from the Company notifying about the request for your consent, please do not hesitate to contact us. via hola@pleiq.com
At any time, parents or guardians may revoke consent that allows us to collect more personal information from their children in connection with a user account or particular services administered by the Company. Similarly, they may request that we delete from our records the personal information that we have collected in relation to the account associated with the Course. Please note that a request to delete data records could result in the termination of an account, user license, or other service administered by PleIQ Smart Toys SpA.
In any request for information to the Company, Please include the parent's email address, ID, and phone number. To protect the privacy and safety of children, we will take reasonable steps to verify the identity of parents and / or legal representatives before granting access to any personal information.
CONTACT
For any clarification regarding these regulations, and in general the regulations governing the products and services provided by PleIQ and our Web Platform and / or Application, as well as regarding your Personal Information, you can send us an email Indicating in detail the reason for your communication to the following emails:
General inquiries: hola@pleiq.com
Technical Queries: soporte@pleiq.com
Administrative Queries: contabilidad@pleiq.com
